Golden Rules when Dealing with Adversity

By May 29, 2018Uncategorized

By SNÉHA KHILAY

I was training in London recently and one participant (Jasmine*) mentioned that she had experienced ‘horrendous’ sexual harassment that it affected her both mentally and physically in her previous work place.  She had lost weight, could not sleep and, at one point, thought she might have been diagnosed with clinical depression if she had consulted a doctor.

Jasmine explained that, if she hadn’t experienced this, she would not have considered working as an informal advocate, supporting women who have experienced harassment.  Further, she undertook assertiveness training and, over time, has become more vocal in setting clear boundaries.  As a result, she now feels calmer and more confident.

In the film ‘Up in the Air’, the main character’s role is flying around the US and making people he’s never met redundant.  He usually tells the person being fired ‘Anybody who ever built an empire, or changed the world, sat where you are now.  And it’s because they sat there that they were able to do it’.

The question that came to my mind is whether a person has to be gripped in the jaws of adversity to build an empire or change the world.  Some inspiring people – for example Mahatma Gandhi, Nelson Mandela, Martin Luther King all experienced difficult and trying challenges over a long period of time.

How people deal with adversity varies; some have great religious faith, others an unquenchable zest for life, and yet others have absolute determination that they can and will overcome any difficulty.  Our heroes and heroines are created as a result of scaling mountains, not molehills.

Oliver Wendell Holmes said: “If I had a formula for bypassing trouble, I would not pass it round.  Trouble creates a capacity to handle it.  I don’t embrace trouble; that’s as bad as treating it as an enemy.  But I do say ‘meet it as a friend, for you’ll see a lot of it and had better be on speaking terms with it’.”

What about the ‘one off’ adversities people face every day?  What steps, what responsibility is needed to deal with the negative behaviour?  ACAS uses the term ‘nip it in the bud’ which means taking action to prevent the situation from escalating.  Over and over again it has been recognised that people who experience negative comments /behaviour (bullying and harassment) simply want an apology and / or for the behaviour to stop.

Whilst writing this, I was reflecting on how I deal with the smaller, everyday ‘one offs’ or minor, negative comments based upon my race and gender.  One male friend regularly made sexist comments to and consistently undermined his wife.  On several occasions, I adopted the ‘assertive technique’; explaining the impact of this behaviour to him and feelings of discomfort it evoked in me.  He was always rather dismissive in his response to this.  After deliberation and given it was in a social context I consciously decided not to interact with him.  My main concern was that, by ‘allowing’ his behaviour to continue, I appeared to be saying that I agreed with him, which was tantamount to participating in the sexist behaviour.  The Fire and Rescue Service have a wonderful line to describe this – ‘There is no such thing as an innocent bystander’.

Some years ago, I was buying some bananas at a market.  When I queried the quality of the bananas that the seller was giving to me (as opposed to what was on display), he shouted at me, calling me a ‘Black Git” several times.  Not only was I upset and distressed by this comment, made in the 21st century (!), I was dismayed by the lack of support from nearby customers. In terms of my own coping mechanism, I shared this story with friends later that day.  Thereafter, they continually teased me with ‘you are such a git’ whenever I made a silly mistake or was forgetful.  The gentle teasing and banter not only trivialised the comment made by the banana man, it lightened my feelings of upset and despair.

So, what are the golden rules when dealing with adversity?

  • Stay calm
  • Be aware of, and acknowledge your feelings
  • Respond, don’t react – if the other person knows you are being provoked, they may continue with pushing your ‘hot buttons’
  • Stay focused; it’s not about winning the argument, it’s about coming to a resolution
  • Reconcile – ‘after action review’.  Share the situation with a friend / colleague, reflect on what you would do differently should the event occur again. Develop some coping strategies that work for you.

Although Australian Adam Lindsay Gordon died many ago (1870), his words of advice remain: Life is mostly froth and bubble. Two things stand like stone.  Kindness in another’s trouble.  Courage in your own”.

 *Not her real name

SNÉHA KHILAY

Managing Director, Blue Tulip Consultancy

Inspired by the famous Gandhi quote, “be the change you want to see in the world”, Snéha has developed expertise on diversity, inclusion and management/leadership development over the past 20 years. Her focus is to change and improve interactions between people within the business world. Working at an international level, Snéha has advised and worked with Board Members, CEOs, Executive Directors and Senior Managers on how to develop a strategic and operational approach to the changing stance on equality, diversity, inclusion and unconscious bias. Snéha helps identify and implement effective solutions to their organisation-related ‘diversity dilemmas’.

Snéha is Chair of ella Group 1 and continues to be enthralled by the determination and commitment of her members to their charities. Snéha also provides business coaching for Regional Directors at United Nations and other organisations.

www.bluetuliptraining.co.uk